Changing or losing your phone number

Your phone number is how you sign in. Phone companies give unused numbers to new people, and whoever holds a number can receive the codes sent to it.

Changing your number goes through support, so that someone who takes over an account cannot move the number away from you. Tell support before you give up your old number, while you can still sign in, and a person moves your account to the new number.

If you already lost the number, write to contact@lovele.app with the phone number of the account, whether or not you are still signed in on a device. Our team replies within 48-72 hours, in English.

A PIN protects the account in the meantime. Someone who gets your number cannot sign in on a new device without the PIN, unless the account then stays unused for 7 days after they ask.

A number can be confirmed on only one active account. When an account is deleted for good, its number can be used again.