How a redemption works

You redeem points from the Activity page (lovele.app/activity). Before your first redemption your account needs trust level T1 (a verified phone number and 3 active days) and two-factor authentication.

1. Choose a method. The available methods are listed with their minimums.

2. Enter the amount in points. The screen shows the minimum for that method and your balance.

3. Choose where it goes: a saved destination, or a new one. A new destination has to wait 24 hours before its first use. A gift card needs no destination; it goes to the email address on your account.

4. Check everything and confirm with the 6 digit code from your authenticator app.

From that moment the points are reserved for this redemption and cannot be spent on anything else.

Every request goes through an automatic risk check, which usually takes under a minute. If it passes, the request is approved and sent. If not, it is held for a person to check first.

Once a request is approved, it is sent to the payment processor, and most transfers confirm within 30 minutes. A confirmed redemption has a transaction ID you can check yourself. You can follow every step on the redemption screen, and we notify you when it is paid, when it does not go through and when it comes back.

Once you confirm, a redemption cannot be cancelled or changed, so check the destination before you do.

Lovele does not charge a fee for redemptions.